Public Relations
At PremiumWhite Pro™, we work in a difficult and often controversial business. With our large volume of sales each day, the majority of customers are satisfied with our products and the quality of service we provide. That said, as in any business, there will be a percentage of people who are not happy with the products or services that they have purchased. The truth is, you can't please all of the people all of the time. Some people purchase our products with unrealistic expectations. Some don't read our product offerings or terms of service closely, and are confused about our pricing and sales structure. We are committed to all of our customers - not just those who are happy with what we do. We also want to be fair to those that are in some way dissatisfied. That's why we reach out to them and try to find a way to satisfy their concerns. We also believe in transparency. In that vein, we want to explain exactly how our business works and what we do to help make every experience with our company as positive as possible.

Our Business Model
Our business model is based on a "trial membership" sales structure. We feel this gives customers a chance to evaluate our products or services before they make a commitment to become a full member .

From the day that his/her trial is ordered, the customer has a defined number of days to use the applicable products or services and contact us and cancel their membership if they decide those products or services are not right for them. Our contact information is made readily available on our website.

If the customer does not contact us and cancel his/her membership before the end of his/her trial period, we bill him/her a one-time membership fee or a regular monthly product or service price. These material terms of the product or service offer, along with applicable pricing and billing frequency, are clearly stated on the main order page of our website - right next to the field where the customer inputs his or her credit card information.

Subscription Services
Some of our product or service offerings include one or more optional subscription services. These services provide people with access to information related to the product/service for an additional monthly subscription fee.

This includes cases where additional information can help make use of the underlying product or service more effective. The same business model applies to these subscription services - once ordered, the customer has a specified amount of time to evaluate them and can simply call us to cancel if he/she decides these services are not what they are looking for. If the customer does not contact us during the applicable trial period, his/her subscription will continue and he/she will be billed on a monthly basis.

The details of these subscription services, along with applicable pricing and billing frequency, are clearly stated on the main order page of our website - right next to the field where the customer inputs his or her credit card information.

Media Relations
Finding incidences of people who are dissatisfied with a product or service can make great television, print or web copy.

Unfortunately, the press doesn't always reach out to hear our side of the story, which can leave people with a false impression about our company or industry. In the spirit of full disclosure, we invite any member of the media considering doing a story about our industry, company, products or services to contact our media representative.

Contacting Us
We want to be sure that customers can contact us conveniently whenever they have a question or concern. They can do so 24 hours a day, seven days a week online through Live Chat. If they would rather not talk online, they can contact us by telephone. We've managed to staff our customer service center so that even during peak hours, most people are not put on hold for excessive periods of time.

We do this because we believe an informed consumer is our best customer.

Feedback Handling
We listen to our customers. Whenever a customer contacts us and lets us know that they think we could be improving our advertising practices in some way, we try to review their suggestions, discuss them internally and decide if we can use that information to improve our offerings. Obviously not all ideas are helpful, but when a customer has a good idea, we are ready to listen.

Complaint Handling
When complaints are filed with the Better Business Bureau or some other regulatory agency, we attempt to respond quickly, honestly and with full integrity. Such responses can take time to complete, as there is often a legal process involved, but we try to resolve complaints as quickly and fairly as possible for everyone involved.

Seeking Out Unhappy Customers
Part of our customer relations policy involves searching the web and reviewing how customers and other web-users are discussing our products. If we find that customers have concerns that we were unaware of, we may try to contact those customers and address the concerns as soon as practicable.

Additional Concerns
If any member of the public or the media has any additional questions or concerns about our products, services or business practices, we would like to address them immediately. Simply contact us at media@premiumwhitepro.com or by phone at 866-528-6214 and we will respond to you as soon as practicable.